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Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

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News
A Session Border Controller (SBC) is a network device that secures and controls VoIP traffic at the boundary between your network and the outside world. It hides internal topology, enforces security policies, fixes interoperability issues, and ensures calls traverse NAT and firewalls reliably.
An SBC is a specialized session-layer device (or software) placed where your VoIP network meets another network — typically a SIP trunk provider or the public internet. It manages the signaling and media streams crossing that border.
Definition: A Session Border Controller is a VoIP edge device that provides security, interoperability, and session management for SIP traffic between trust domains.
It is deployed at the network edge — between the IP PBX and the SIP trunk or internet — acting as the gatekeeper for every external session.
| Aspect | Firewall | SBC |
|---|---|---|
| Focus | General packet filtering | VoIP session awareness |
| SIP understanding | Limited | Deep SIP/RTCP awareness |
| VoIP security | Basic | Specialized (fraud, topology hiding) |
Those connecting to SIP trunks or the internet benefit from an SBC or gateway with SBC functions for security and NAT traversal.
They overlap; some gateways include SBC features, but an SBC focuses on session security and interworking rather than protocol translation.
Yes, a capable SBC can enforce TLS for signaling and SRTP for media between domains.
An SBC is the security and interoperability anchor for any business connecting VoIP to external networks. Newrock's gateway and edge devices incorporate SBC-style functions so organizations can deploy SIP trunking and remote users with confidence.
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Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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