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Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

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Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
You can almost always keep your existing business phone numbers when moving to VoIP—the process is called number porting, and doing it right avoids the dreaded "we lost our main line" disaster.
Definition: Number porting is transferring an existing telephone number from one carrier/service to another (e.g., legacy PSTN to a SIP VoIP provider) so customers keep dialing the same number.
| Pitfall | How to avoid |
|---|---|
| Canceling too early | Keep old service active until port completes |
| Wrong account data | Match billing name/address exactly |
| Unexpected delays | Start 2–4 weeks ahead for business lines |
| Downtime at cutover | Schedule off-peak; test immediately |
With an OM-series IP-PBX and SIP trunks, ported DIDs map to extensions and can be centrally managed across sites via UMS, so a ported number follows your business, not a location.
Yes—most PSTN numbers are portable to a SIP provider.
Simple ports days; business/complex ports up to a few weeks—plan ahead.
Minimal, only at cutover; proper scheduling avoids business-hours impact.
Local numbers usually stay local; you can also add new geographic DIDs.
Number porting lets you modernize to VoIP without losing your identity. Start early, keep old service active, and test at cutover.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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