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Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

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Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
The "cloud vs on-premises" debate for phone systems isn't about which is better—it's about which fits your control, cost, and compliance profile, with hybrid often the pragmatic winner.
Definition: Deployment models—Cloud/UCaaS (vendor-hosted, subscription), On-premises (you own the IP-PBX), and Hybrid (on-prem core with cloud failover/features).
| Factor | Cloud | On-Prem | Hybrid |
|---|---|---|---|
| Upfront cost | Low | Higher | Medium |
| Control | Low | High | High |
| Data residency | Depends | Yours | Yours + cloud fallback |
| Scalability | Easy | Planned | Flexible |
| Resilience | Vendor SLA | Your design | Best of both |
Newrock OM-series IP-PBX is built for on-prem/hybrid: own your core, add SIP trunks and an SBC for secure remote users, and manage multi-site via UMS.
Not always—subscriptions compound; on-prem often wins past ~3–5 years.
Yes—route calls via SIP trunk/cloud if the on-prem site is down.
On-prem/hybrid gives you direct control; cloud depends on the provider's posture.
Yes, but plan migration; open-SIP systems ease the move.
Match the model to your constraints: cloud for simplicity, on-prem for control, hybrid for resilience. Most regulated or multi-site businesses land on hybrid.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright © New Rock Technologies, Inc. All Rights Reserved. 沪ICP备15008515号-1

