We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
New Rock now officially support NAT Traversal Service worldwide since April 2021, users across the world can easily build a simple, efficient, and easy-to-use enterprise unified communications platform, which solves the problems such as the inability to interoperate with external extensions and branches, and deployment difficulties.
Key Features
- Easy to deploy - no public IP address required, no port mapping, easy to use
- Plug and Play - no complicated configuration required
- Easy to traversal network - multi-level NAT/router/firewall, easy to traversal
- Point-to-point communication -small latency, clear voice, safe
- Easy interconnection--external network extension, branch offices, and headquarters are easy to connect
- Mobile office - mobile extensions can be used anytime and anywhere
- Safe and reliable - applied with encryption, authentication, and multiple protection methods
Application scenario - Remote woke & Mobile work
Under the impact of COVID-19, more and more employers are encouraged to have more flexible way of work communication. When enterprise employees’ SIP extensions (IP phones, soft phones, cell phones, analog phones, etc.) are connected and then remotely registered to the enterprise internal IP-PBX through NAT Traversal service, where-ever the internet goes, phone calls can be connected to the user's communication end.
Application scenario - Multi-branch enterprise & Cross-regional telephone networking
NAT traversal service enables interconnection multi-branch enterprises to create a cross-regional communication network, with all extensions in the network dialing each other for free. Whenever you are in the head office or branch company, or having a business traveling over the world, as long as your IP phones, soft phones, cell phones, analog phones are registered to the enterprise internal IP-PBX through NAT Traversal service, you can have a smooth and stable call experience.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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