We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
With the boom of mobile internet and smart mobile terminals, more and more companies are doing mobile office. Data shows that 82% of employees will use their smartphones for work purposes.In terms of voice communication, the ubiquitous mobile network and on-the-go smartphones also bring convenience to enterprise daily communication. There are problems still troubling the enterprises.
-Out of the field can not answer the office landline phone calls
-Unable to supervise field staff's office phone usage
By connecting the cell phone softphone app (Android/Apple version) to the enterprise's internal OM series IP PBX, the cell phone can be turned into a mobile extension for employees to receive incoming calls from office extensions at anytime, anywhere (displaying the calling number), dial with other extensions for free, and reflect the company's unified image through outbound calls using the company's phone line. Managers can view the call records and call recordings of each mobile extension to meet regulatory requirements.
Incoming calls are not missed
-7 × 24 hours intelligent IVR: support personalized caller welcome word and multi-level voice navigation (IVR), accurate allocation of incoming calls
-One number with two extensions: cell phone feeding and desktop phone share one extension number, incoming calls ring at the same time, any terminal can answer the incoming phone call
-Standby answering: the phone can automatically wake up when the phone is off the screen (the phone needs to open the relevant permission)
Efficient telephone communication
-Built-in enterprise contact book, extensions dial each other for free
-Support call forwarding, 10-party conference call
-Outgoing calls show company official business number
-All incoming calls display the caller number
Field call management
-Call recording: recordings are stored in OM series IP PBX or external server; can be played through computer query
-Recording transcription to text: improve the efficiency of quality control
-Statistical analysis: managers can view each phone record in real time and support exporting all records for statistical analysis
Solution Composition
New Rock mobile extension solution is an intelligent communication solution for enterprise field or travelers with OM series IP PBX as the core hardware and the NewLync UC app.
* Phone lines can be used with the existing ones of the enterprise (keep the original phone number, no need to change the number), or can re-apply to the operator if needed.
* NewLync mobile softphone function must be used with OM series IP PBX, otherwise NewLync can only have the meeting and Innstant message function.
NewLync for Mobile Softphone
With OM series IP PBX, employees' cell phones can be turned into portable mobile extensions, which can realize the functions of one number and two extensions, standby answering, extension dialing, call forwarding, enterprise contact book, 10-party conference call, call records, etc.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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