We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
The hotel industry is experiencing a recovery after being hit by the 2020 COVID-19 epidemic. Report shows there are 8 mayor cutting-edge technology trends that hotel is embracing, artificial intelligence, biometrics/facial recognition, robotics, voice activation, wearable technology, virtual reality, driverless transportation and smart hotel design.
By 2021, hoteliers use AI to mining of consumer feedback to expeditiously create and deliver meaningful solutions for guests. According to Marketing Week, luxury-hotel chain Dorchester Collection used an AI platform to conduct a brand study that contained 7,454 guest reviews from 28 different hotels and 10 major hotel brands across 18 cities and regions.
With the developing AI technology continues to evolve, industry experts predict that it will be able to observe and learn guests’ behavior – even “perceive” their needs. Again, the importance of such capabilities boils down to improving hoteliers’ ability to personalize the guest experience.
Costumers’ opinion on Hotel AI
New Rock AI solution
-Virtual reception
Hotel reception takes tons of reservation calls, room service call et, in a day. During the travel season, which could be a big headache for hotel operation team. However, this situation would be changed by a virtual reception. Besides fulfilling all the functions reception have, a virtual reception could work 24/7, improve the reception efficiency.
-Turn Recording in to text for data analysis
Hotel’s daily communication produce tons of voice information, when it comes to use recording data to improve customer experience, New Rock recording solution could combine with AI technology to turn voice data into structured text message, for future text processing and data mining, by which, hotel managers could get insights for a more efficient hotel operation, and improve customer experience.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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