We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Support
Application background
Analog terminals for emergency calls in the building elevator. When the VoIP gateway loses connection with the SIP server, it needs to use the analog terminal to call the outside line and realize emergency failover and reliability.
Function definition
Use the FXO gateway to provide customers with alternative lines.
When the network from the FXS VoIP gateway to the SIP server is not reachable, the call is automatically sent to the FXO PSTN line for outbound calls, providing a high-reliability guarantee for the customer's voice communication in the elevator.
Option 1: non-FXS/FXO hybrid gateway
Instructions:
The FXS gateway registers to the SIP server through the Internet, and the FXO gateway connects to PSTN.
FXS and FXO gateway in the same local area network
Using the active and standby function of the FXS gateway, when the SIP server is not accessible, the calls will be sent to the FXO gateway.
Configuration
1. On Basic>SIP page of FXS gateway, configure SIP server and High availability (FXO gateway address):
2. On Advanced > SIP page of the FXS gateway, turn off the Re-register on INVITE failure function
3.On Basic>SIP page of the FXO gateway, configure the FXS gateway IP address on the Proxy server:
PS. FXO will only accept calls from this address
4. On Routing > Routing table page of the FXO gateway, add the route as IP X ROUTE FXO :
Option 2: FXS/FXO hybrid gateway
Instructions:
The VoIP gateway has both FXS and FXO ports.
FXS registers to the SIP server through the Internet, and the FXO ports connect to PSTN.
Using the escape function of the gateway, when the SIP server is not accessible, the calls will be sent to the FXO ports.
Configuration:
1. On Basic>SIP page, configure SIP server
2. On Trunk > Advanced page, enable the PSTN failover function
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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