We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
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Hotel A locate in Yunnan Province in China. It is a leisure resort hotel built with high standard of service, it has multi buildings A, B, C, D and gardens A and B. 824 guest ro...
Learn moreCustomer Background A budget chain hotel has its head office located in City A, has more than a dozen branches in the City A and other districts/counties, with more than 20 custom...
Learn moreCustomer Background Wyndham is world class hotel group, one of its hotel has 200 rooms in one building in Shanghai, hotel management team want to build a unified hotel room i...
Learn moreCustomer BackgroundHotel A locates in Yunnan Province in China. It is a leisure resort hotel built with a high standard of service, it has multi buildings A, B, C, D, and gardens A...
Learn moreProject Challenge As a medium to a high-end hotel in Hangzhou Bay New District, the hotel can accommodate nearly 1,000 people at the same time. The hotel needs to provide ...
Learn moreBackground X Hotel is a brand chain hotel with a simple and quality design style, popular hotel facilities, and great quality service in China. It is committed to providing the bes...
Learn moreTel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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