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OM80E IP PBX Classic Application

This article takes OM80E IP PBX as an example and briefly introduces the five featured applications of New Rock IP-PBX.

1.Enterprise direct line phone system

2.Recording Management

3.Business Phone Manager

4.Extranet Extension Registration

5.Call Center Integration


1. Corporate Direct Line Services

Target audience

*New subscribers for IMS access: businesses and government agencies requiring a direct line for office phone system

*IMS transform users: businesses accustomed to one direct line per extension

Value and Benefits

- Supports access to the operator's IMS via ONU

- Supports 216 external lines with 216 extensions for high-cost performance in DID applications

- Supports 48 FXO for retaining some of the original analog outside lines and analog extensions

- Supports access to 168 IP phones for fast and easy deployment without the need to lay telephone lines

- Supports call recording and call logging for each external line and extension


2.Recording Management

Target Audience

*Built-in recording storage to meet the integrated recording management needs of SMEs.

* With recording agent software to meet the centralized recording management needs of distributed/chain enterprises.

Value and Advantages

1.Support for multiple recording requirements: SME integrated built-in recording/local management.

Distributed/chain enterprises for local recording and centralized management.

2.Hierarchical authority: call recording on all extensions and extension-specific recording

3.Open recording management interface: compatible with recording agent provided by New Rock, but also able to interface with third-party recording management systems to meet the individual recording management needs of enterprises

4.NAT Traversal service: for the difficult problem of recording management in enterprise branches, access to New Rock IP-PBX equipment located under the branch private network is easy with the help of New Rock cloud platform and NAT Traversal service


3. Corporate business telephone assistance

Target Audience

Small to medium sized businesses with 100-200 employees with IP phone systems, but with management needs such as recording, address book and call logs for sales and customer service departments.

Value and Advantages

1.One system for both office and sales/service calls (like a call center)

2.Support 40 seat, with NewLync PC clients to realize incoming call pop-ups, click-to-dial, customer management, call management, recording management, provide services to customers, save and accumulate customer information and data

3.Support 40 concurrent and recorded calls

4.Support branch sales and customer service staff to share the above functions with the NAT Traversal and the New Rock Cloud platform


4. Extranet Extension Registration

Target Audience

*Enterprise branch extensions registering to the head office IP-PBX via New Rock NAT Traversal Service

*Enterprise mobile extensions (mobile soft-phones) registering to the head office IP-PBX via New Rock NAT Traversal Service

Value and Benefits

1.Faster and economical: No need to fix external IP address or dynamic domain name for corporate headquarters, and no need to do port mapping for corporate routers, saving cost and eliminating complicated technical operations

2.Secure and stable: penetrating data encryption for safer transmission and cloud platform with high capacity and high concurrency for more stable calls

3.Mobile office: NewLync mobile phone client for mobile extension, communication everywhere

4.Centralized call recording: Headquarters can easily access the recordings of the external network extensions and unified management


5. Call Center Integration

Target Audience

*60 seat capacity call center application that provides an open API interface that can be quickly integrated to provide a personalized end-to-end integrated solution for customers.

Value and Benefits

1.Provides basic functions for call center applications such as outbound access, call control, IVR, queuing, recording and agent access

2.Open and rich API interfaces for quick and easy secondary development and integration, providing customers with more personalized and customized features.

3.Excellent call handling capability, with a call creation rate of 6 per second (i.e. CAPS=6/BHCC=21.6K) in the case of full concurrency of 60 seats, while supporting 30 IVR concurrency and 60 remote recording

4.Professional embedded platform, dual network ports, dual power redundancy, dual hot standby redundancy to ensure system reliability

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