We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
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Background
1.Free calls from small branch to headquarter via IP phone or VoIP gateway
Suitable Scenarios
Small branches, temporary office, call center remote seats
Solution Benefits
1.No fixed IP address/dynamic domain name, no port mapping/VPN required for head office to set up network.
2.Free internal extension call between head office and branch, branch outbound calls via head office outbound number.
2.Multi-branch/chain enterprise networking via IP PBX
Suitable Scenarios
1.Companies with distributed brach all over the world
2.Logistics, education, catering, hotel and other chain-business
Solution Benefits
1.No fixed IP address/dynamic domain name, no port mapping/VPN required for head-office to set up network
2.Distributed enterprises with remote-site interconnection (extension interconnection/outbound number sharing)
3.Unified management of chain-business
3.Mobile office for business travel/field staff via mobile soft-phone
Suitable Scenarios
Business/field workers, SOHOs
Solution Benefits
1.No fixed IP address/dynamic domain name, no port mapping/VPN required for head office to set up network
2.Easy to realize mobile office, more efficient internal communication
4.Enterprise with a large remote-site call volume use VoIP gateways to connect the remote-site line/number resource
Suitable Scenarios
1.Enterprise with large number remote-site call volume
2.Callcentre need remote-site line/number resources
Solution Benefits
1.No fixed IP address/dynamic domain name, no port mapping/VPN required for head office to set up network
2.Save cross-region and cross-country long-distance call costs
3.Use local number to make outbound calls to enhance the call experience
5.Analog/digital PABX transform to IP Networks for Smooth Scaling
Suitable Scenarios
Enterprises using analog/digital PABX
Solution Benefits
1.No fixed IP address/dynamic domain name, no port mapping/VPN required for
headquarters networking
2.Traditional PABX off-site interconnection for smooth expansion
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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