How to Choose Hosted IP PBX vs SIP Trunking

Two of the most common VOIP options are SIP trunking and hosted IP PBX. It’s important to know the differences between the two so you can choose and provide the best one.

What Is SIP Trunking?

80% of businesses say using SIP is important. To understand why this is, you have to know what the service is and how it works before you can start answering your customers’ questions.

SIP stands for Session Initiation Protocol. It’s used for videoconferencing, gaming, call forwarding, and other important processes.

A SIP is managed by an IP network that provides services such as personal mobility, time-of-day routing, call forwarding, redirects, and user authentication and registration.

SIP trunking has several advantages over traditional PTSN networks that make it an increasingly popular option. It’s affordable, provides a higher return on investment, improves call quality, and is easy to scale as a business grows.

What Is Hosted IP PBX?

Some businesses may want to experience the benefits of a VOIP service without managing it themselves. That’s where hosted IP PBX services come in.

PBX stands for private branch exchange. It allows you to switch between online calls and calls from a hard line shared by all the company’s users.

A hosted PBX company handles call routing and switching at their location using their equipment and software. This takes the burden off you and lets you focus on using the system to communicate with and obtain customers.

Which One Do I Need?

Your customers are likely to ask which type they’ll need.

Both SIP trunking andhosted PBX servicesallow for voice calls and the exchange of other forms of data like videos. They’re also both a major improvement over traditional PTSN networks.

There are many factors to consider when selecting a business phone system for your organization. Security, flexibility, scalability, and ongoing costs and maintenance are some of the key differences between choosing a hosted VoIP solution and a SIP trunking service.

Which flavor of VoIP is right for your business? If you're having trouble identifying the features and technologies your business needs, you're not alone. New Rock has successfully helped many businesses navigate the confusing waters of technology to match the right system with the need.

To learn more about New Rock convenient and quality hosted voice services for businesses of all sizes,  contact us at global@newrocktech.com or leave an online message.