We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
We are thrilled to share the latest news and updates from our channel partner salon hold on Dec7th, Kuala Lumper, Malaysia, with New Rock local partner Startech Distributions.
As a tech company, New Rock is always on the lookout for innovative solutions that enhance customers communication experience. Our partnership with Startech distribution is a testament to our commitment to providing our customers with exceptional experiences that go beyond expectations.
In today's fast-paced world, businesses across various industries are leveraging communication technology to enhance customer experiences. The UCaaS & VoIP industry is no exception, and our partnership with Startech Distribution represents an exciting fusion of technology and innovation.
At New Rock partner salon Malaysia, Kuala Lumper, the commitment to providing exceptional customer experiences is evident in our innovative approach. By integrating UCaaS solutions, New Rock has transformed the way we interacts with customers, offering a seamless customer experience.
The use of UCaaS technology has empowered millions of enterprises to streamline communication channels, allowing for efficient meeting scheduling, AI empowered communications, and real-time customer support. Through the integration of video conferencing and messaging tools, NewLync2.0 UCaaS solutions enable enterprise users engage with their clients in a more efficient and convenient manner, ensuring that each customer's unique needs are met.
Moreover, the adoption of UCaaS has extended beyond customer interactions, enabling seamless internal communication and collaboration among its staff. This has resulted in improved operational efficiency, ultimately benefiting the customer through a more cohesive and responsive service delivery.
The partnership between our tech company and Startech distributions aims to showcase the potential of UCaaS in elevating customer experiences in many verticals.
We are excited to witness the positive impact of this partnership on the salon's customers and look forward to further exploring the potential of NewLync2.0 UcaaS solution in enhancing customer experiences.
For more information and to experience the power of UCaaS,NewLync2.0, please visit our website www.newrocktech.com or contact New Rock team at global@newrocktech.com
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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