

We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.


Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

Please leave your message for any needs, we will do our best to serve you!

Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
Event planning is a business of moments that cannot be repeated. A bride calls to confirm her floral arrangements three days before the wedding. A corporate client needs to adjust the headcount for next week's conference. A party rental company receives an urgent request for additional tables and chairs for this weekend's gala. In each scenario, responsiveness is not just good customer service -- it is essential to delivering a successful event. For event planners, wedding coordinators, and party rental companies, a modern VoIP phone system ensures that you remain accessible and organized even during your busiest seasons, when missing a single call could mean losing a major contract or disappointing a client on their most important day.
The event industry operates in intense cycles. Wedding season brings a flood of inquiries from engaged couples planning their big day. Corporate event planners face concentrated demand around holiday parties, annual meetings, and product launches. Party rental companies experience massive spikes in requests for graduation celebrations, birthday parties, and community festivals. During these peak periods, a traditional phone system with limited lines becomes a bottleneck. An event planner phone system built on VoIP scales effortlessly to handle increased call volume. Multiple calls can ring simultaneously across your team, ensuring that no inquiry goes unanswered even when every staff member is busy coordinating logistics. If your lead coordinator is at a venue walkthrough, calls can route to an assistant or directly to voicemail with a professional greeting that reassures clients their message will be returned promptly.
The right wedding coordinator VoIP system includes features specifically designed for the fast-paced, detail-oriented nature of event management. Call routing ensures that vendor coordination calls reach the appropriate team member, while new client inquiries connect to your sales staff. Voicemail-to-email transcription allows you to review messages between site visits or during setup, so nothing falls through the cracks. For party rental companies, SMS integration enables automated confirmation messages for equipment deliveries, pickup schedules, and inventory availability checks. Mobile app integration means you can answer client calls from anywhere -- whether you are at a caterer tasting, inspecting a venue, or managing setup on event day -- all while displaying your professional business number on caller ID. Multi-device ringing ensures that urgent questions from clients or vendors always reach someone who can provide immediate answers.
New Rock Technologies understands that event professionals operate under intense pressure where every detail matters and every communication counts. The company designs VoIP solutions that are affordable, easy to manage, and reliable enough to handle the unpredictable demands of event season. New Rock's systems require no technical expertise to set up, offer transparent pricing without seasonal surcharges, and provide responsive customer support when questions arise. Event planners and rental companies who switch to New Rock report fewer missed opportunities, better coordination with vendors and clients, and the confidence that comes from knowing their communication infrastructure will hold up during their busiest weeks.
Your event planning or rental business thrives on your ability to coordinate countless details while remaining calm and accessible to clients during stressful times. A VoIP solution designed for event professionals helps you maintain that composure by ensuring every call is answered, every message is captured, and every client feels prioritized regardless of how busy your schedule becomes. When your phone system works seamlessly in the background, you can focus on what truly matters: creating unforgettable experiences that exceed your clients' expectations and generate enthusiastic referrals for years to come.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright © New Rock Technologies, Inc. All Rights Reserved. 沪ICP备15008515号-1

