

We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.


Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

Please leave your message for any needs, we will do our best to serve you!

Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
A good IVR routes callers fast and feels helpful; a bad one is a maze that drives people to hang up—design it around the caller's intent, not your org chart.
Definition: An IVR (Interactive Voice Response) is the automated menu callers hear first; it collects DTMF/voice input and routes calls or provides self-service.
| Do | Avoid |
|---|---|
| ≤ 4 options per menu | Long nested submenus |
| Say the extension to repeat | "Press 0 for operator" buried |
| Offer "press 0 / say operator" | Forcing menu completion |
| Route by intent | Routing by department silos |
| Allow direct dial (DID) | Hiding people behind menus |
Newrock OM-series IP-PBX builds multi-level IVR with time-based routing and integrates NewLync for voice-driven menus and AI assistance.
Ideally one, max two; beyond that callers abandon.
Support both; keypad is faster, voice feels modern—offer either.
Yes—route to after-hours message or follow-the-sun teams.
Track completion rate and "zero-out" rate; high zero-outs signal bad design.
Treat the IVR as your front desk, not a filter. Short menus, clear wording, and an easy path to a human keep callers happy and agents focused.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright © New Rock Technologies, Inc. All Rights Reserved. 沪ICP备15008515号-1

