We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
New Rock hotel VoIP solution has a unified management system, remote configuration system, and can be docked with IoT devices to realize a more efficient hotel operation environment.
Unified Management System
New Rock UMS is used for unified management and remote operation and maintenance of New Rock OM series IP-PBX and MX series VoIP gateways, supporting monitoring device operation status, batch distribution of device configuration files, and upgrading device software, effectively helping various operators, large and medium-sized integration projects and authorized distributors to realize smart and simple device management and reduce operation and maintenance costs.
Auto Configuration
Inconsistent configuration and high equipment maintenance costs make the hotel IT department find it is difficult to support the rapid expansion of hotel chains. New Rock hotel VoIP solution provides an auto-configuration function that allows hotel headquarters to unify configuration management, each branch can automatically obtain and completes the configuration.
Unmanned delivery
In the post-pandemic era, with rising labor costs, contactless delivery and increasing demand for intelligence, indoor distribution robots are becoming more and more widely used in various scenarios, New Rock hotel VoIP solutions help delivery robots to communicate with customers more quickly and intelligently.
With the hotel robot system cloud server connects with hotel OM devices, when customers ordered room service or food, the robot would make a phone call to the customer and play the pickup code by voice when delivering the goods to the customer's room.
Solution Value
1. At the same time support NAT traversal service for multi-site networking
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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