7/24 Intelligent Switchboard

The telephone is an important window of external communication for enterprises. However, according to incomplete statistics, even during working hours, the connection rate of corporate customer service calls is only 93.7%, while during non-working hours, especially on holidays, the call loss rate can be as high as 50%. What are the ways to fundamentally reduce the call loss rate during non-working hours?

The extension of the switchboard function of Timeless OM series IP-PBX - the switchboard template - breaks through the limitations of traditional switchboards. No operator, no fixed office space, not even a fixed telephone number is required. With a pre-set switchboard template, you can set up a perfect on-call switchboard process during non-working hours - playing an out-of-hours welcome message, transferring the call to the on-call person, and then selecting it according to the date.

The Smart Duty solution is suitable for the following scenarios.
- There is no duty officer left in the office and customers call the landline unanswered after hours
- A welcome message with different content each day, such as a special offer or an advertisement for a special deal
- Different working hours at weekends, e.g. restaurants open in the afternoon and evening on weekends

Customer value
Avoid missed calls: none working hour calls are forwarded to the mobile phone of the on duty officer, so that business opportunities are not missed
Enhance your corporate image: play different welcome messages or advertisements according to your needs to enhance your brand image
Reduce labour costs: make full use of existing resources and eliminate the need for extra office staff
Improve customer satisfaction: respond to incoming calls and increase customer satisfaction

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