We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Support
Now XaaS is getting popular in every industry. As a service mean, you don't have to own some infrastructure or even a server, yet able to have enjoy the product, pay as the usage. The popular concept of sharing economy.
In the perspective of office communication, one of a concept is cloud PBX, user subscribe from the PBX service provider to get their office IP telephony service, with the technology development, and office digitalization, collaboration software from the early stage MSN,now evolve to the Teams.
How the service providers want to bring the two together, a software, a platform, that enables you to talk with the team, meeting with the customer, and call from anywhere.
Here goes the concept of Unified Communication.
Unified communications as a service (UCaaS) means a platform that offers a variety of communication and collaboration applications and services.
Features including group messaging, file sharing, online meetings, team collaboration, IP telephony and video conferencing.
UCaaS is known for providing flexibility and scalability for core business tasks. Many UCaaS vendors also offer contact-center capabilities, including auto-attendant, interactive voice response, call routing and customer relationship management integrations.
UCaaS vendors are increasingly adding communications platform as a service (CPaaS) capabilities and application programming interfaces (APIs) to their cloud platforms.
Customers can use CPaaS capabilities and APIs to embed cloud-based communication features into their business applications and workflows.
UCaaS vendors range from providers that sell directly to organizations, such as RingCentral, 8x8 Inc. and Microsoft, to third-party cloud service, managed service providers, such as Verizon, AT&T and BT.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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