What is an IP-PBX?
An IP PBX ("Internet Protocol private branch exchange") is a phone system that operates over the Internet (or Internet Protocol, “IP”) as opposed to traditional analog phone lines.
IP PBXs generally cost less and provide as good or better quality as traditional landlines, plus they’re typically capable of providing advanced phone system features like mobility, call routing, conferencing, video, instant messaging communication, and more.
How an IP-PBX Works?
An IP PBX connects a PBX server with VoIP phones, providing the benefits of both call distribution and multi-device integration. Calls on an IP PBX system can be routed to different locations and devices all at the same time, as long as those devices and VoIP users are registered in the VoIP server.
This is one of the main differences of an IP PBX versus the traditional phone system. The IP PBX has no physical boundaries, as it connects to devices via the internet.
VoIP works in the following sequence:
1. Analog telephone calls are converted to digital signals.
2. The digital signals are translated into Internet Protocol (IP) packets.
3. The IP packets are converted back to telephone signals, and received by a telephone on the other end.
VoIP makes voice and data networks converge: users had access to the internet, analog phone calls, and VoIP phone calls all through the same line.
New Rock OM IP-PBX
New Rock OM IP-PBX is a highly-integrated next-generation communications platform that meets the needs of office telephony with such features as video, fax, conferencing, call recording, mobile extensions, and call center operations.
A single unit of New Rock OM IP-PBX supports 20 to 8,000 extensions and can reach tens of thousands of extensions by way of a distributed telephony network. In other words, New Rock IP PBX can be available no matter for SMBs, but large organizations, such as government, hospital, bank, etc.
Cost-effective solution By providing built-in FXS ports, OM IP-PBX allows customers to keep their existing phones, avoiding spending on new IP phones and network wiring.
Rich features OM IP-PBX combines SIP trunks, SIP clients, interfaces with legacy telephones and the PSTN, as well as dozens of user features such as click-to-dial on a contact list, mobile extension, BLF, recording, and much more.
Easy to install, simple to maintain OM IP-PBX provides a Web interface for easy configuration, log collection, and firmware upgrades. OM IP-PBX also supports centralized equipment management and maintenance, and batch configuration, thus effectively reducing maintenance work volume.
Survivability Including dual-redundant Ethernet ports, dual AC/DC power supplies (optional), and PSTN failover.
Always connected with your customers With features such as remote extension, call forking to mobile phone, call back, you can stay in touch with customers no matter where you are.
New Rock IP-PBX Advantages & Features
- Built-in analog-gateway modules and storage for recording, FoIP, and voicemail
- Headquarters and branch-office communications through SIP-based tie trunks
- Mobile extensions keep you connected anywhere, at any time on any network
- The Windows-based SoftConsole provides click-to-dial, call history, and call recording
- Plug-and-play for New Rock IP phones
- XML/HTTP-based RESTful API for third-party applications
- Remote access via the New Rock Cloud
- Management with the New Rock or third-party Unified Management Systems (TR-069, SNMP)
- Add-on middle-ware for hospitality applications
- Peer-to-peer communication between OM IP-PBX and SIP terminals across NAT without the need for static IP addresses, DDNS or port mapping on the access router
The Different Between IP PBX and Traditional PBX (Pros and Cons)
PBX Pros: Reliability: PBX systems still operate through phone lines, which can protect your communications from power outages and internet failures. Some phone lines still operate during power outages, allowing you to keep your phone lines up. Accessibility: Companies that use PBX systems house their own equipment and employ their own IT staff to maintain and run the system. This gives them full control and access to the equipment and software.Sound Quality: Calls travel through landlines, which makes for the best sound quality and reliability over time.Convenience: Because PBX systems existed for so long, many companies already have the equipment they need. Instead of paying for and installing new hardware, these companies can continue to use what they have. For companies without internet access, a PBX system is the best option.PBX Cons:Availability: Though PBX systems still subsist, digital technology has almost completely replaced analog. Unless a company already has a PBX system in place, this option isn’t available.Cost: The cabinets that house PBX systems are expensive, but necessary for operation. Even after paying for the equipment, companies also have to pay IT salaries and monthly charges.Limitations: PBX systems have a limit of phone numbers and lines, and any additional ones can be costly. Moreover, calls can only go through specific devices within the system, instead of allowing for flexible call options.IP PBX Pros:Usability: IP PBX systems require less technical knowledge to use and maintain. Companies won’t need dedicated IT departments or sophisticated training to use and update their systems.Cost: PBX systems can have high monthly subscription charges. IP PBX systems can lower monthly operating costs, even if there are a high number of users. Support, upgrades, and maintenance are usually inexpensive and companies don’t have to sign contracts with a hosting company.Phone Mobility: IP PBX systems are IP based, which allows users to move phones to different connections without issue, much like PCs.Extensions: To add a remote or branch extension to a system, users just need another IP phone and internet connection. This allows companies to have phone access from home and other locations.IP PBX Cons:Unreliability: An IP PBX system is only as reliable as the internet connection it uses. If a company loses power, has equipment malfunctions, or loses their internet connection, the telephone system can’t work.Sound Quality: Similarly, if a company’s internet signal and broadband strength is low or faulty, calls will lose sound quality. If the internet network provider is unable to support a high quality of sound on the local network, communication will be unreliable.Limited Options: An IP PBX system is hosted onsite. Though this gives the company more control, it also limits them to the resources they can access and afford.Equipment: Companies still have to use IP phones to operate this system.
Why Should You Choose IP-PBX
Let’s explore how an IP PBX benefits an organization in regards to cost, service, management, and functionality. Here are 6 of the advantages an IP PBX could bring to your company.
Cost Savings & Reduced IT Infrastructure
An IP PBX eliminates the need for dedicated phone lines and integrates voice and data networks into one. And, because calls are sent over the Internet, they also reduce costs for local and international calls.
Flexible Deployment Options
IP PBXs can be deployed on-premise or in the Cloud, giving businesses the freedom to select the communications solution that’s right for their organization.
Advanced Features
IP PBXs are software-based phone systems. This provides more opportunity for the integration of other systems and inclusion of more capabilities, such as chat, fax, PMS, and customer relationship management (CRM) platform integration.
Improved Multi-Location Communications
Many functions, such as voice message storage, recording managerment, international call routing, and endpoint administration, can all be handled at a central location. This reduces the need for additional equipment and personnel at the remote or branch offices.
Easy Maintenance
Making even simple moves, adds, or changes to phone systems based on traditional telephony technology are difficult and often require the help of a technician. IP-based phone systems can be updated by in-house staff in a matter of minutes.
Mobile Device Integration
With an IP PBX, you can use your cell phone to make and receive calls using the same phone number and extension as your desk phone. This is done by downloading a mobile app, which fully integrates with your company’s IP PBX system.
Why Choose our IP-PBX
Rich office telephone features make communication more effective
- 24/7 smart switchboard with self-service reception of inbound calls and precise distribution.
- Customized greetings and multi-level interactive voice response (IVR) enhances the corporate image.
- Zero-cost inter-connection between extensions, one-click call forwarding and transfer, and telephone conferences at any time.
- No call is missed by setting a hunt group during office hours and automatic call forwarding to on-duty staff during non-office hours.
Configured with numerous converged communication applications allow integration based on needs
- Application software include voice recording management system, telephone conferencing system, equipment unified-management system, telephone networking server, DockPMS, and attendant console system.
- Voice recording and call record are made for every call, with voice recording stored in servers which support hierarchical management and recording encryption.
- Mobile phones act as mobile extensions, allowing calls to be placed or received anywhere at any time.
- Supports interface with third-party application systems and API-based secondary development.
Multiple redundancy backup and security protection mechanism
- Supports high-reliability mechanisms such as dual system hot backup, dual power/network ports, and PSTN failover during power outages or network interruptions;
- Supports security mechanisms such as signaling/media/data transmission encryption, access white list, and call restrictions.
Flexible deployment, easy maintenance, scalable
- Provides numerous carrier telephone lines (PSTN /IMS/30B+D) and terminal selections (analog phone/IP phone/soft phone etc.)
- Supports analog/IP voice mixed deployment, lowering cabling and construction cost
- IP network-based deployment of single-point/multi-point telephones to achieve inter-connection between different building floors, industrial parks and even cities/provinces;
- Supports unified equipment management and maintenance, and batch deployment.
Contact with New Rock Technologies
Okay, you’re almost convinced an IP PBX is what you need. Great! Now, contact with New Rock Technologies.
We want to tell you about the flexibility and options available with an IP PBX system. We’re confident we can meet the needs of any business, from a tiny start up to a big corporation. We’re dedicated helping businesses increase their efficiency and profit. Let us help you.
Email: global@newrocktech.com
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