We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Support
It is common knowledge that Voice over Internet Protocol (VoIP) delivers audio via internet transmission with simplicity, flexibility and diversity in application and services, eliminating limitations from telephone cords, distance and space.
Unfortunately, the IPv4 address depletion inevitably causes address translation issues in VoIP applications, including Network Address Translation (NAT) or Session Traversal Utilities for NAT (STUN).
IPv6, the successor technology to IPv4 which was designed to address this problem completely resolves these issues, making VoIP application easier and simpler for each server/terminal has an accessible public address without address translating via NAT and NAT traversing via STUN.
Moreover, IPv6 resolves other seemingly insurmountable obstacles for IPv4, including end-to-end security, mobile communications and Quality of Service (QoS). For VoIP applications, IPv6 enjoys the following advantages.
Besides faster transmission of VoIP audio data packets with real-time accuracy, growing bandwidths and QoS of nodes also help deliver better VoIP quality on the IPv6 network.
IPv6 supports IPSec, greatly enhancing VoIP security with encrypted data at the network layer. According to the director of the Science and Technology Committee of China Telecom,
“The basic solution to end-to-end network security is built on the introduction of the IPSec to IPv6, as well as the work tracing resolved by the permanent IP addressing.”
Benefiting from a massive number of IPv6 addresses, each SIP device has a unique IPv6 address to communicate with any random host on a global scale.
This means that plug-and-play IP telephones work on any network and that remote mobility connection to VoIP servers is possible wherever in any time.
As IPv6 becomes increasingly popular, VoIP applications are no longer limited by IPv4 with emerging development opportunities.
In this regard, New Rock HX4G/MX8G IP audio gateways take the lead in providing full compatibility to IPv6 in many aspects, including access to carrier’s IMS, SIP basic calling, TLS encryption and TR069 remote management. You are free to choose IPv4 or IPv6 connection based on network conditions.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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