We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Support
MX120G-A Datesheet
NRP1312GP Datasheet
Billing Management System
NewLync -AS AddressBook
NewLync-AS Recording
OM1000-TE Datasheet.pptx
OM1000-TE Datasheet.pdf
OM1000-A-TE Datasheet
OM1000-A-TE Datasheet
OM1000-A-UC
OM1000-A-TE
OM200G-A
OM80E-G
MX60E-G-SC
OM200G-A Datasheet
OM1000-TE Datasheet
UMS
Recording Agent
PT4800 RJ45-RJ11 Patch Panel Surge Protector for Telecom Product Specification Marketing Materials New Rock Products Catalog 2021 New Rock Products Catalog MX Series VoIP Gateway OM Series All-in-One IP-PBX About New Rock Corporate Information Honor Contact Us Partner Partner Benefits Join the Program News Latest News Industry Insights Announcements Support Release & UpgradeFAQApplication NotesTraining MaterialsDemoInstallation & MaintenanceOthersVideos Contact Us +86 21-61202700 global@newrocktech.com
PT2400 RJ45-RJ11 Patch Panel Surge Protector for Telecom Product Specification
SX3000 Specification
NRP2000/W Datasheet
NRP1600/P Datasheet
NRP1014G/P Datasheet
NRP1002/P Datasheet
NRP1000 Datasheet
MX120G Datasheet
MX60E-G Datasheet
HX4G/MX8G Datasheet
OM500 Datasheet
OM200G Datasheet
OM80E Datasheet
OM20G&OM50G Datasheet
OM8000 Datasheet
New Rock Local Survivability Branch Exchange Datasheet
NRP2013/P Datasheet
NRP2002/P Datasheet
NRP1202 Datasheet
MA50-LS Datasheet
Introduction of the UMS
NRP1212GP Datasheet
NRP2020W Datasheet
RMS datasheet
NewLync 2.0_Configuration and Operation Manual
New Rock Devices Auto Provision Configuration Manual
NewLync Teams Collaboration Platform_PC & Mobile_ Operation, Administration and Maintenance Guide
Attendant Console Lite User Manual
Attendant Console 2.0 User Manual
OM Administrator Manual V241
SX100&SX100-P Session Border Controller_Administrator's Manual
NRP1312G/P User Manual
NRP2013-P User Manual V1.0
OM1000-TE User Manual V399&V400
NPMS Hotel Management System Middleware User Guide
Application Service Series Address Book Management System Administrators Manual
Application Service Series Recording Management Administrator's Manual
Application Service Series Billing Management System Administrators Manual
OM8000 Administrator's Manual
NRP2002P User Manual V1.0
NRP2020W User Manual V1.0
NRP1202 User Mannual
NRP2020W User Manual
NRP1600P IP Phone User Manual
NRP1000 Series IP Phone User Manual
NRP1212G-P User Manual
MX Series VoIP Gateway Training
MX Series Voice Gateway User Manual V399&V400
OM1000-TE User Manual V191
OM User Manual
OM API Technical Development Document(V5.0)
SX3000 Quick Configuration Guide
SX3000 Maintenance Guide
SX3000 Administrator Manual
Unified Management System User Guide
New Rock PMSI User Guide
Recording Agent User Guide (for Windows) V2.0.5
NeeHau SoftConsole User Guide
User Guide for Telegreeting V3.0.2
User Guide for Finder V1.0.6
CDR Software User Guide
User Guide for Finder V1.0.9.docx
Quick Guide to Binding IPPBX Devices to NewLync Cloud Collaboration Office Services
Connecting FXO Gateway to Elastix
How to register the MX gateway to SIP server
Frequent Asked Question
User guide for Finder
SX3000 Quick Configuration Guide
HX4G&MX8G Quick Reference Guide
PT4800 Quick Installation Guide
PT2400 Quick Installation Guide
SX3000 Quick Installation Guide
MX100G-S Quick Start Guide
MX120G Quick Installation Guide
MX60E Quick Installation Guide
OM500 Quick Installation Guide
OM200G Quick Start Guide
OM80E Quick Start Guide
OM20G&OM50G Quick Installation Guide
OM IP PBX SIP Trunk Configuration
New Rock FAQ
New Rock RJ21 Gateway for Cloud PBX Migration
8 Classic OM20G/OM50G IP PBX Application
5 Classic Office Telephony Solution
Classic IP Telephony Bundle
SIP Trunk Introduction
New Rock Building & Campus Solution
2022New Rock Hospital VoIP Solution
2023 Product Catalog V.2
Neehau softconsole Introduction
MX series VoIP Gateway Flyer
Product for Carrier and MSP
OM20G for small office communication bundle
Hotel VoIP Solution
Alternative solution for discontinued models of Huawei, Cisco, and Avaya
New Rock Product Manual2023 V.1
New Rock Logo
MX Series VoIP Gateway
Hospital VoIP Solution
Finance VoIP Solution
OM Series All-in-One IP-PBX
MX Series VoIP Gateway Product Manual
New Rock Product Catalog2019
MX100G-S SIP-ISDN Trunking Gateway Training
MX100G&100G-S User Manual V182
MX100G&100G-S User Manual V115
NRP2000W User-Manual
NRP1014P&NRP1014GP User Manual
NRP1004P User Manual
NRP1002P IP Phone User Manual
New Rock LS20 Simple Installation Note
New Rock LS20 Administrator Manual
New Rock LS20 4G SIP Trunk Test
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright © New Rock Technologies, Inc. All Rights Reserved. 沪ICP备15008515号-1